Eliciting excellence in others is the essence of leadership, and one of the most effective means of eliciting excellence is to instill a sense of pride in those around us. Instilling pride has a myriad of benefits – quality of work and workmanship improves, creativity and innovation increases, collaboration is facilitated more easily, and people [...]
Does Success Change You?
Imagine this scenario… You spend years working hard to succeed. During these years, you have some success, mixed with lots of false starts. But you never really reach the level of success you dream of. And then something shifts. Everything begins to work, and your fame and fortune take off. Here’s the question: Does success [...]
If You Want Things The Way They Were…
If you long for “the good old days” the way they were a couple of years ago, then things have to change. I’m not talking about the economy or the politicians. I’m talking about us and our business. If we want to regain the success of days past, then we need to change our marketing [...]
Manage Stress to Boost Productivity
We live in a time when it seems like we’re regularly put into situations that cause us stress. Sometimes we feel a little stress for a short time and sometimes we feel a lot of stress for a long time. The fact is that when we feel stress, especially for extended periods of time, not [...]
Dealing with Difficult People
You know, this would be a great business if it weren’t for having to deal with people all the time… OK, so maybe I’ve exaggerated things a bit, but we’ve all certainly heard that saying before. Why does that sentiment ring true for so many folks? Obviously it’s because of all the people challenges we’re [...]
On the Importance of Gratitude
There are very few things more influential in our success than the practice of being grateful – having an attitude of gratitude. It affects our perspective, our energy, our ability to see the good, and our effectiveness at creating the future we want. Being grateful means enjoying and being appreciative of the things we have [...]
The Key to High Productivity
One of the issues most often raised by my clients is better time management. People have tried prioritizing tasks, blocking out parts of their day for certain tasks, implementing new systems and getting better at delegation. While all of those things can make a difference, there is something else that will have an even greater [...]
Reinvention is a Key for Success
Whether your business has faltered or is still going strong, “reinventing” your business can provide an enormous boost to your results. I’ll offer some specific ideas to consider in a moment, but first let me help you appreciate the many benefits of reinventing. By “reinventing”, I don’t mean abandoning the business you’re presently in (although [...]
How to Retain Agents in a Tough Economy
Finding good agents is always a challenge. It’s time-consuming and usually requires some financial investment as well. So it just makes sense – after going through all the effort to bring them on board – to invest a bit more time and money to retain them. Many organizations approach this task from the wrong perspective. [...]
Turnover is Not a Problem
“Ha!” you say. “For someone to make a statement like that, they obviously haven’t worked in the real world and certainly have never had to run a company.” Well, let me assure you. In my past I’ve not only run companies, but spent many years in one of the most notorious industries for turnover – [...]





