Leadership Effectiveness: Does the Greater Good Outweigh Loyalty?

I had an interesting discussion with a client the other day.  It had to do with an executive on his team whose performance was lackluster and his behavior unacceptable.  The executive had been given ample opportunity to change his leadership style and had chosen not to change.  The conversation would have been fairly routine, except […]

Does Success Change You?

Imagine this scenario…  You spend years working hard to succeed.  During these years, you have some success, mixed with lots of frustrations, but you never really reach the level of success you dream of.  And then something shifts.  Everything begins to work, and your fame and fortune take off. Here’s the question: Does success change […]

The Essence of Exceptional Leadership

Scores of books have been written on the subject of leadership, and some great insight and advice has been imparted. But most of those books avoid answering one critical question… We all know that better leadership is important and makes a difference, but most books and people I know – leaders included – can’t really […]

The Art of Persuasion

I recently had an interesting coaching discussion with a client, strategizing about how to begin changing the culture within her organization.  She’s bright, well-educated, and very experienced in her field.  As you can imagine, our conversation was interesting and productive. Like many senior executives, she truly wants to succeed.  She wants to shift the culture […]

The Most Valuable Person to a CEO

Whether your title is CEO or President, it’s crucial to understand who the most important person is to your success.  I’m not talking about some self-serving answer like, “your executive coach”.  No,… the person I’m referring to is within your organization. You’ve reached the top executive spot in your organization because (among other things) you’re […]

Does Attitude Really Count?

We’ve all heard the sayings about attitude.  Things like: “Your attitude determines your altitude”, “Attitude is everything”, and “The only thing you can control is your attitude”.  Let’s face it.  No one is against having a positive attitude.  It’s kind of like mom and apple pie.  There’s nothing to be against. But attitude has an […]

Employee Engagement Can’t Be Sustained

Engagement can’t be sustained – at least not the way many (if not most) people imagine it. Let me explain… Many people have the mistaken impression that an engaged employee: Is always enthusiastic about their work Always enjoys their work Regularly feels challenged by their work Feels a sense of commitment to their work, and […]

The Three Secrets to Engagement

Companies are taking an increasing interest in employee engagement, and rightly so.  Studies continue to emphasize the correlation between levels of engagement and levels of productivity, customer satisfaction, and profitability. But improving engagement is a challenge.  Offering better perks and better benefits helps, but not much.  In fact, according to the latest Gallup study, overall […]

Managing People Causes Disengagement

Regardless of whether your title is that of executive, director, or manager, managing people instead of leading them, drives down engagement. I’ve always loved the expression, “Things get managed, but people get led.” It’s a great perspective and it’s true. But how exactly do bosses “manage” people? After lots of reflection, I’ve distilled what managing […]

Why Recognition Programs Don’t Work

It’s widely accepted that an important part of any employee engagement strategy is having a recognition program.  People want to feel valued and acknowledged for their work, so organizations implement recognition programs to accomplish that by offering awards, plaques, mugs, pins, gifts, certificates, and/or bonuses.  All of those things are nice and the concept sounds […]